Ordering and Shipping
Do you ship Internationally?
Yes! We ship anywhere in the world. Please leave ample ordering time if you are trying to meet a deadline. There is a $75.00 flat rate for International orders.
May I pick up my order in the store?
Yes of course! Simply choose “in store pick up” from the drop down menu for shipping options at checkout. Your order will be gift wrapped and ready to go.
What are your shipping costs?
We are happy to offer free shipping within the continental United States for orders over $150. For orders under $150, shipping is calculated for each destination in the drop down menu of shipping options on our checkout page.
How long will it take to receive my order?
Regular production times are between 4-6 weeks for made-to-order jewelry. However, expedited production can be completed in a shorter time if contacted ahead of time. We also have in-stock selections that ships in between 3-4 business days for quick gifts. Please email firstname.lastname@example.org if you have a specific delivery request.
Additionally, please keep in mind that due to current supply chain and shipping issues additional delays beyond our control may arise.
What type of courier do you use for shipping?
For orders under $500, we ship USPS Priority Mail, orders $500-$1000 ship UPS Ground. All orders over $1000 get shipped second-day air with FedEx. Once your order ships, you will receive a shipping notice with your tracking number.
Please note that during holiday peak season, we will ONLY ship using UPS for orders under $1000 and FedEx for all orders $1000+.
Do you insure your packages or require a signature?
We insure all orders that are $700 or more. If you would like us to insure your package or add a signature confirmation please send us an email when you place your order.
Do your engagement rings come with a gift box?
Yes! All of our engagement rings or wedding sets come in a beautiful velvet box with a free polishing cloth to keep your jewelry clean, shiny and sparkling!