Frequently Asked Questions
Ordering and Shipping
Do you ship Internationally?
Yes! We are happy to ship anywhere in the world. Please leave ample ordering time if you are trying to meet a deadline. Shipping is calculated for each country in the drop down menu of shipping options.
May I pick up my order in store?
Of course, we'd love to see you! Simply choose “in store pick up” from the drop down menu for shipping options at checkout. Your order will be gift wrapped and ready to go at our flagship store located at 2001 Walnut Street, Philadelphia, PA 19103
What are your shipping costs?
We are happy to offer free shipping within the continental United States for orders over $350.
How long will it take to receive my order?
Regular production times for made-to-order jewelry ranges between 3-4 weeks. However, expedited production may be completed in 2-3 weeks upon request. Please email firstname.lastname@example.org if you have a specific delivery request. We also have a variety of in-stock options which you can view here that will ship within 1-2 business days.
I have a question about or need help with my order. Who should I contact?
Please email us at email@example.com with your order number so we may assist you as quickly as possible.
Made To Order
What does "made to order" mean?
It means that we start the process of making the jewelry piece you've ordered when you order it. All of our jewelry that are not listed as in-stock and ready to ship are made to order due to each piece needing to be slightly manipulated to fit your size, metal preference, and gemstone.
What is the difference between "made to order" and "in stock"?
Since we believe deeply in sustainability, made to order is similar to a pre-order situation in that we don't make the piece until you've ordered it. This is why made to order pieces take 3-4 weeks to produce.
Conversely, in-stock means we've already made the piece and it is available in your size and the specifications listed and ready to ship within 1-2 business days.
Do you offer gift wrap?
We are happy to say that every piece of Angela Monaco Jewelry will arrive beautifully and lovingly gift wrapped in our sustainable packaging and ready for gift giving upon delivery. Engagement and wedding designs arrive in a branded velvet box ready to pop the question!
Do you offer refunds?
All made to order jewelry, and custom pieces are Final Sale and are not eligible for returns or refunds. Exchanges may be made on case by case basis. Please contact us for details if you have an issue with your order at firstname.lastname@example.org and be sure to include your order number.
Jewelry Care and Custom Work
How do I properly care for my jewelry?
Jewelry finishes will last longer if they are taken off when you wash your hands or take a shower. We suggest gently cleaning gemstones use a mild soap and soft toothbrush. (This does wonders for a dirty gemstone!) Commercial jewelry cleaners work well with soft polishing cloths for gold and silver jewelry. If you prefer for us to clean your pieces we are happy to do that. Also any local jeweler would polish and clean for a very small fee.
How do I figure out my ring size?
We are happy to size you in person at our Philadelphia retail location called Ritual Shoppe. We also have ring sizers on our website that you can purchase with free shipping! Or if you live outside the are, we suggest you go to any jeweler and ask them to size you. It’s good idea to get a few different fingers sized so you know for future stacking options. You can also use this ring size guide here to assist in determining your size.
If I buy a ring and it doesn’t fit what do I do?
We can resize most ring designs for you. Make sure to find out exact ring size for other open ended designs. Ring sizing ranges between $35-$100 depending on what metal and how far in size you have to jump up or down. Email us with your order number and we can give you a quote at email@example.com
Can you make sizes not listed on your website?
Absolutely! We can make any size, it’s just hard to list every single increment. If you need a specific size just purchase one of the sizes closest to yours and put a note when ordering specifying a special size request. You can also email us at firstname.lastname@example.org